- Managed Services Model:
Nucsoft undertakes onshore / offshore Application Support as a fixed bid contract and the Service Level Agreements are pre-defined in consultation with the Client.
Client: Fullerton India Credit Company Ltd (FICC)
Special Milestone Achieved: For Client, FICC, we not only achieved ZERO SLA breach in L1 Support in August 2017 but also sustained it for 12 consecutive months.
- T&M Model:
Nucsoft allocates Application Support resources to client on a mutually agreed terms and monthly billing rate.
Client: SBI Life Insurance Company, Tata AIG General Insurance Company
- Hybrid Model:
Hybrid model is a mix of Managed Services and T&M Model. Like L1 Support taken as Managed Services Contract and L2 Support as T&M Model.
Client: Aditya Birla Health Insurance Co. Ltd (ABHICL)