Application Support

NUCSOFT’s Application Support services are the ideal partner for your financial institution, providing industry leading support services without the heavy cost implications. At NUCSOFT, we understand our client’s unique business needs and combine this with an in-depth industry know-how to provide you with optimized solutions. We provide state of the art technology with a capacity to integrate existing software and applications being used to run your institution’s processes. This not only helps our clients to majorly cut costs but also eases the transition while moving from one application to another through a common interface.

Types of services

Our L1, L2 and L3 Support for our support customers:

First level – L1 Support	Second level – L2 Support	Last level – L3 Support
1. Accept calls through IP      Phone,           Web,  Mail, Chat, etc.	1. Configuration Management & Maintenance of all servers at DC, DR, Training and Test & Development (app and DB servers).	1. Support provided by the Application vendors.
2. Resolve the calls as per the knowledge base.	2. Provide timely resolutions to the problems escalated by L1 support (Help Desk) and by the Financial Institution on the issues/problems.
3. Escalate the calls to L2 Support.	3. Analyse, resolve and/or develop/customize the new requirements and/or the changes/ modifications to the existing/new customizations
	4. Register, track and follow-up various issues raised/escalated to the vendors L3
	5.Train and update knowledge base to HP and Institution staff